Terms of Service

Last Updated: November 23, 2025

Welcome to Velox Web Design. These Terms of Service ("Terms") govern your use of our website veloxwebdesign.com and the web design services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you may not use our services.

Important: These Terms constitute a legally binding agreement between you and Velox Web Design. By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Services Description

Velox Web Design provides custom website design and development services, including but not limited to:

  • Custom website design and development
  • Responsive web design for all devices
  • Website maintenance and updates
  • Domain registration and hosting setup assistance
  • Search engine optimization (SEO) basics
  • Website consulting and strategy

Specific services, deliverables, timelines, and pricing will be outlined in a separate project agreement or proposal. These Terms apply to all services provided by Velox Web Design.

2. User Responsibilities

When using our services, you agree to:

  • Provide accurate, current, and complete information
  • Maintain the confidentiality of any account credentials
  • Be responsible for all activities under your account
  • Notify us immediately of any unauthorized use
  • Comply with all applicable laws and regulations
  • Not use our services for any illegal or unauthorized purpose
  • Provide timely feedback and necessary materials for project completion
  • Make payments according to the agreed schedule

3. Payment Terms

Pricing and Fees

All prices and fees for our services will be specified in your project proposal or service agreement. Pricing may vary based on project scope, complexity, and timeline.

Payment Schedule

  • Deposit: A non-refundable deposit (typically 50%) is required before work begins
  • Progress Payments: Additional payments may be required at specified project milestones
  • Final Payment: The remaining balance is due before final delivery and website launch

Late Payments

Payments not received within 14 days of the due date may result in project suspension. We reserve the right to charge late fees and interest on overdue balances.

Refund Policy

Deposits are non-refundable. If you cancel the project after work has begun, refunds will be calculated based on work completed. Final payment is non-refundable after website delivery.

4. Intellectual Property Rights

Your Content

You retain all ownership rights to content, images, logos, text, and other materials you provide to us ("Client Content"). By providing Client Content, you grant us a license to use, reproduce, modify, and display such content solely for the purpose of providing our services.

Our Work Product

Upon receipt of full payment, you will own the final website design and code we create specifically for your project. However, we retain the right to:

  • Display the completed work in our portfolio
  • Use the project as a case study or testimonial (with your permission)
  • Reuse general techniques, methodologies, and non-custom code components

Third-Party Materials

If we use third-party resources (stock photos, fonts, plugins, frameworks), you are responsible for complying with their respective licenses. We will inform you of any such third-party materials used.

Copyright Infringement

You warrant that all Client Content provided does not infringe on any third-party intellectual property rights. You agree to indemnify us against any claims arising from copyright infringement related to Client Content.

5. Project Timeline & Delivery

Project timelines will be specified in your project proposal. While we strive to meet all deadlines, timelines are estimates and may be affected by:

  • Delays in receiving Client Content or feedback
  • Changes to project scope or requirements
  • Technical issues or unforeseen complications
  • Third-party service delays (hosting, domain registration, etc.)

We are not liable for delays caused by circumstances beyond our reasonable control. Any significant timeline changes will be communicated to you promptly.

6. Revisions and Scope Changes

Included Revisions

Your project includes a specified number of revision rounds (typically 2-3 rounds) as outlined in your proposal. Revisions must be requested within the revision period and should address the agreed-upon deliverables.

Additional Revisions

Revision requests beyond the included amount or after the revision period may be subject to additional fees at our standard hourly rate.

Scope Changes

Changes to the original project scope (additional pages, features, functionality) will require a new proposal with updated pricing and timeline. Work on scope changes will not begin until approved and additional payment is received.

7. Warranties and Disclaimers

Our Warranties

We warrant that:

  • Services will be performed in a professional and workmanlike manner
  • The website will be free from critical bugs and errors at the time of delivery
  • The website will function as demonstrated during final review

Warranty Period

We provide a 30-day warranty period from the date of final delivery. During this period, we will fix any bugs or technical issues related to our work at no additional charge. This warranty does not cover:

  • Issues caused by modifications you or third parties make to the website
  • Problems resulting from hosting or server issues
  • Browser or device incompatibilities that arise after delivery
  • Issues caused by updates to third-party software or services

Disclaimer

EXCEPT AS EXPRESSLY PROVIDED HEREIN, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE FROM SECURITY VULNERABILITIES.

8. Limitation of Liability

To the maximum extent permitted by law:

  • Our total liability for any claims arising from our services shall not exceed the total amount paid by you for the specific project
  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
  • We are not liable for loss of profits, revenue, data, or business opportunities
  • We are not responsible for third-party services, hosting, domain registration, or content management systems

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

9. Indemnification

You agree to indemnify, defend, and hold harmless Velox Web Design, its owners, employees, and contractors from any claims, damages, losses, liabilities, and expenses (including attorney fees) arising from:

  • Your use of our services
  • Your violation of these Terms
  • Client Content you provide that infringes third-party rights
  • Your violation of any applicable laws or regulations
  • Any claims made by third parties related to your website content

10. Termination

By You

You may terminate a project at any time by providing written notice. Upon termination, you will be invoiced for all work completed to date based on the project's hourly rate or proportional project cost. Deposits are non-refundable.

By Us

We may terminate our services immediately if:

  • You fail to make payment within 30 days of the due date
  • You breach these Terms
  • You request illegal or unethical work
  • Communication or cooperation becomes impossible

Effect of Termination

Upon termination, we will provide you with all completed work in its current state. You remain responsible for payment of all services rendered up to the termination date.

11. Confidentiality

We agree to keep confidential any proprietary or sensitive information you share with us during the course of our engagement. This does not include information that:

  • Is or becomes publicly available through no breach of this agreement
  • Was known to us prior to disclosure by you
  • Is independently developed by us
  • Is required to be disclosed by law

Our confidentiality obligations will continue for 2 years following completion of services.

12. Hosting and Third-Party Services

Unless otherwise agreed, you are responsible for:

  • Obtaining and paying for web hosting services
  • Registering and maintaining your domain name
  • Maintaining backups of your website
  • Keeping third-party software, plugins, and themes updated

We can recommend hosting providers and assist with setup, but we are not responsible for hosting downtime, security breaches, or data loss caused by third-party services.

Ongoing maintenance and support services are available as a separate service agreement.

13. Dispute Resolution

Informal Resolution

In the event of any dispute, controversy, or claim arising from these Terms or our services, the parties agree to first attempt to resolve the matter through good faith negotiations.

Mediation

If informal resolution is unsuccessful, the parties agree to submit the dispute to mediation before pursuing litigation or arbitration.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Velox Web Design is located, without regard to its conflict of law provisions.

14. General Provisions

Entire Agreement

These Terms, together with any project proposals or service agreements, constitute the entire agreement between you and Velox Web Design regarding our services.

Modifications

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified Terms.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms or any rights granted hereunder without our prior written consent. We may assign these Terms without restriction.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or internet service failures.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

We recommend reviewing these Terms periodically. Your continued use of our services after any modifications indicates your acceptance of the updated Terms.

Agreement Acknowledgment

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. We look forward to working with you and creating an amazing website for your business.

Start Your Project Today

These Terms of Service were last updated on November 23, 2025. We reserve the right to update these terms at any time. Material changes will be communicated to active clients via email.