Privacy Policy

Last Updated: November 23, 2025

At Velox Web Design ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website veloxwebdesign.com or use our web design services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

Personal Information

When you contact us or use our services, we may collect personal information including:

  • Name and contact information (email address, phone number, mailing address)
  • Company or business name
  • Payment and billing information
  • Website content and materials you provide to us
  • Communication preferences
  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain information including:

  • IP address and device information
  • Browser type and version
  • Pages viewed and time spent on pages
  • Referring website addresses
  • Operating system and device type
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our web design services
  • Process your requests and transactions
  • Communicate with you about projects, updates, and service-related information
  • Respond to your inquiries and provide customer support
  • Send you marketing communications (with your consent)
  • Analyze website usage and improve user experience
  • Prevent fraud and enhance security
  • Comply with legal obligations
  • Manage our business operations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: We may share information with third-party vendors who assist us in providing services (e.g., payment processors, hosting providers, email services)
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred
  • Legal Requirements: We may disclose information if required by law or to protect our rights, property, or safety
  • With Your Consent: We may share information for any other purpose with your explicit consent

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Track your browsing activity to show relevant ads

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data during transmission (SSL/TLS)
  • Secure storage of personal information
  • Regular security assessments and updates
  • Limited access to personal information by authorized personnel only
  • Regular backups and disaster recovery procedures

Please Note: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Retention periods vary based on the type of information and the purpose for which it was collected, typically ranging from the duration of our business relationship to several years after completion of services for legal and accounting purposes.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Portability: Request transfer of your data to another service provider
  • Objection: Object to processing of your personal information for certain purposes
  • Restriction: Request restriction of processing in certain circumstances
  • Withdraw Consent: Withdraw consent for processing based on consent
  • Opt-Out: Opt-out of marketing communications at any time

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe and as required by applicable law.

8. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We strongly advise you to review the privacy policy of every site you visit. This Privacy Policy applies only to information collected through our website and services.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us.

If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

11. Client Website Data

As a web design service provider, we handle data on behalf of our clients:

  • Client Content: We process and store content, images, and materials you provide for your website
  • Website Hosting: We may host websites on behalf of clients and have access to website analytics and performance data
  • Confidentiality: We treat all client project information as confidential and do not share it with third parties without permission
  • Ownership: You retain full ownership of all content and materials you provide to us
  • Access: We only access client website data as necessary to provide services, perform maintenance, or resolve technical issues

Upon termination of services, we will provide you with your website files and data as agreed in our service contract.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date at the top of this policy
  • Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days or as required by applicable law. For urgent privacy matters, please indicate this in your subject line or message.

Your Privacy Matters

We are committed to being transparent about how we collect and use your personal information. If you have any questions or concerns about our privacy practices, please don't hesitate to reach out. We're here to help.

Contact Us About Privacy

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.